Service description SpamProtec
Version 1.1 · as of September 2026. This service description is an annex and part of the contract (§ 2 (9) of the Terms) and defines the agreed quality of the service. The version provided when the contract is concluded prevails.
§ 1 Subject matter
SpamProtec is a cloud-based service for the automated detection and sorting-out of unwanted email (spam, phishing, malicious messages) in mailboxes connected by the customer via IMAP. Messages classified as unwanted are moved to a spam/quarantine folder visible to the customer, where they remain viewable and recoverable until the configured retention period expires; they are not deleted immediately.
§ 2 Automated protection features
- Multi-stage detection: rule-based methods, reputation and authentication checks (incl. SPF/DKIM/DMARC) as well as AI-assisted content and context assessment;
- self-learning filters (restoring from or moving to the spam folder affects future classifications); allow/block list per account;
- web interface with quarantine overview and statistics; regular reports by email;
- setup wizard; retention period of the spam/quarantine folder configured centrally in the user account for all associated mailboxes.
The automated protection features are the same across all plans available online. Plans differ by mailbox allowance; additional Enterprise services and support are defined in the individual quote.
§ 3 Plans and mailbox tiers
- Starter — 1 mailbox
- Pro — 5 mailboxes
- Business — 1, 5, 10, 20 or 30 mailboxes (depending on the chosen tier); larger allotments on request
- Enterprise — more than 30 mailboxes; scope, support and price according to an individual quote
The package selected and confirmed during the ordering process is decisive. Billing is annual in advance; the applicable prices (gross final prices incl. 19% VAT) are shown during the ordering process immediately before the order.
§ 4 Processing interval (not real-time)
Checking is performed asynchronously, continuously and event-based — usually within a few minutes to several hours, depending on load. Real-time filtering at the moment mail arrives, or any specific guaranteed latency, is not owed. Regular mail receipt via the email provider of the customer remains independent of the service; in the event of a disruption only the filtering pauses and resumes afterwards.
§ 5 Detection quality
What is owed is the careful, probability-based reduction of unwanted messages, not the correct classification of every single message. A specific detection rate or false-positive rate is not promised. Individual false-positive and false-negative results are inherent to how a probability-based classification works.
§ 6 Availability
The provider endeavours to achieve high availability of the continuous filter processing of the connected mailboxes and of the accessibility of the dashboard. A specific availability (SLA) is not promised without an express, separate agreement. Planned maintenance windows and disruptions outside the control of the provider (in particular at the email provider of the customer) are excluded. The reference measure is the filter processing or dashboard accessibility, not the mail receipt provided independently by the provider.
§ 7 Use of AI / external service providers
For content and context assessment, external AI service providers may be used — after prior redaction of personal data — whose processing may also take place in the USA (details: privacy policy and Terms § 9). The extent of external AI processing can, where technically offered, be restricted per account.
§ 8 Updates
Function-preserving and security-relevant updates (in particular rule sets and the models used) are provided for the duration of the contractual relationship in accordance with § 327f of the German Civil Code (BGB).
§ 9 Retention of sorted-out messages
Sorted-out messages remain in the visible spam/quarantine folder for the retention period configured centrally in the user account for all associated mailboxes (default 30 days) and are then permanently removed. Customers are advised to back up messages important to them independently of this.
SpamProtec · MessingerDesign – Philipp & Werner Messinger GbR · Service description v1.1, as of September 2026